HM Revenue & Customs
Help and support email service

Accessibility statement for HMRC’s Help and support email service

This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.

This service is part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website.

This page only contains information about HMRC’s Help and support email service, available at https://subscriptions.hmrc.gov.uk.

Using this service

HMRC’s Help and support email service lets you to subscribe to help and support topics, manage your topic subscriptions, and if you no longer want receive emails, to unsubscribe from the service.

This service is run by HM Revenue and Customs (HMRC). We want as many people as possible to be able to use this service. This means you should be able to:

We have also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

There are no known accessibility issues within this service.

What to do if you have difficulty using this service

You can contact HMRC for extra support if you need help with filling in forms or getting a different format, like large print, audio recording or Braille.

Reporting accessibility problems with this service

We are always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we are not meeting accessibility requirements, email: helpandsupportcampaigninbox@hmrc.gov.uk. This mailbox only supports problems with the accessibility of this service, for all other queries follow the guidance on contacting HMRC. For security reasons, please do not include any personal information, such as tax references, names or contact details, in your email.

If you are not happy with our response

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS), or the Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland.

Contacting us by phone or getting a visit from us in person

We provide a text relay service if you are deaf, hearing impaired or have a speech impediment.

We can provide a British Sign Language (BSL) interpreter, or you can arrange a visit from an HMRC advisor to help you complete the service.

Find out how to get extra support from HMRC.

Technical information about this service’s accessibility

HMRC is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this service

The service was last tested on 14 June 2022 and was checked for compliance with WCAG 2.1 AA.

The service was built using parts that were tested by the Digital Accessibility Centre. The full service was tested by HMRC and included disabled users.

This page was prepared on 14 July 2022. It was last updated on 14 July 2022.